Retailers Are On The Hook for Package Theft That means shipping packages to work or a home-bound neighbor’s house, putting lockboxes on their porches, installing video cameras to deter thieves, and alerting neighbors on social networks like Nextdoor and Facebook. Shoppers also take on labor-intensive activities like contacting the seller (83%), contacting the carrier (60%), and checking with neighbors (48%). Over half of package theft victims said they will alter their online shopping habits during the holiday season because of the increased risk of theft.More than three-quarters of respondents who experienced package theft have rearranged their schedules to make sure they were home to receive a package with no signature requirement.Nearly two-thirds of package theft victims have shipped packages to an address that is not their home to avoid theft.Shorr Packaging Corporation’s 2019 Package Theft Report captured some significant changes in shopper behavior, including: We surveyed 2,000 Amazon shoppers to understand buying preferences and customer preferences around Amazon delivery, and one response stood out: Package theft was the biggest concern for 30% of shoppers.Ĭonsumers are getting incredibly creative with ways to combat the problem of porch piracy. Porch Piracy Is Costly To Both Retailers And Consumers Retailers can’t afford to leave their customer happiness in the hands of thieves, but by giving customers better visibility and control over delivery, they can gain advantages in battle against porch piracy. Not only are consumers going through incredible lengths to stop porch pirates, retailers have the most to lose with angry customers, increased “Where is my order?” calls (WISMO), and added costs to re-ship new items out to customers.
According to a 2019 Package Theft Report, 1 in 4 Americans have had packages stolen from their porches. In New York City alone, 90,000 packages vanish from doorsteps every day. With eCommerce sales increasing at breakneck speeds, package theft, otherwise known as porch piracy, has skyrocketed. While this tactic seems like it’s straight out of Home Alone, it’s becoming a norm for the average consumer. He packaged up a camera, a glitter bomb, and an odor spray, and disguised it as an Amazon shipment, waiting for a thief to come steal it. During 2019’s peak season, one man became sick of thieves robbing him of deliveries left on his porch.
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